Frequently Asked Questions
gb991 FAQ — Answers to All Your Questions
All the questions that come to mind when using gb991 — VIP benefits, withdrawal rules, customer support, and responsible gaming — answered in one place.
Welcome to the gb991 platform. This FAQ page is designed to give Bangladesh players clear, direct answers to the most common questions. How VIP cashback works, how long it takes to withdraw to bKash or Nagad, how to contact support, and what responsible gaming tools are available — you will find a plain explanation of each topic below. Browse by question category or open whichever accordion you need directly.
Full Q&A
Your Answers Are Right Here
VIP Benefits
A set percentage of your total bets each week is returned to you as cashback. The percentage depends on your VIP level. Bronze members receive up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, Platinum up to 0.8%, and Diamond up to 1.0% weekly cashback. Every Monday the previous week's figures are finalised and the cashback is added directly to your gb991 account.
In addition to cashback, VIP members receive priority customer support with significantly shorter wait times. Higher-tier members may also be invited to exclusive tournaments, receive personalised offers, and get early access to new games. The range and value of benefits increases at each tier.
gb991 has five VIP tiers in total. In order, they are: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback and other benefits increase step by step at each tier. New members generally start at Bronze and can move up as they build more playing activity.
Playing regularly and consistently is the main path to the next tier. gb991 evaluates your overall activity and automatically promotes you to the next tier once a specific milestone is reached. How quickly you advance depends on the regularity and volume of your play. You will be notified by email or live chat when your tier changes.
Once cashback is added to your gb991 account it becomes available as a usable balance. To withdraw it you must meet the standard withdrawal conditions. The terms that apply to cashback are detailed on the terms and conditions page. If in doubt, ask the support team directly — they are available on live chat 24/7.
Customer Support
gb991 customer support is available seven days a week, twenty-four hours a day. Whether it is the middle of the night, Eid holidays, or a weekend, you can reach the support team whenever you run into a problem. Support is active around the clock in Bangladesh Standard Time (BST, UTC+6).
gb991 offers support through two channels: (1) Live chat — click the chat icon after logging in to the platform and you can start right away; it is the most effective option for quick resolutions. (2) Email — write to [email protected] with full details; this is better suited for explaining complex issues. No other channels are currently available.
Having the following information ready will help resolve your issue faster: your registered email or username; a brief description of the problem; for transaction-related issues, the transaction ID or the date and amount; and any relevant screenshots (which can be attached to an email). With this information the support team can verify your identity and assist you more quickly.
gb991's support team provides service in both Bengali and English. The team is set up with Bangladeshi players in mind, so feel free to write in Bengali. Whether you use live chat or email, if you write in Bengali you will receive a reply in Bengali.
For urgent issues — such as a stuck transaction or being unable to access your account — choose live chat because you get a faster response. When you need to provide a lengthy explanation or send screenshots, email at [email protected] is more suitable. Both channels are available 24/7.
How to Withdraw
Yes. For security reasons gb991 always verifies that the destination account for a withdrawal (bKash, Nagad, Rocket, or Upay) is registered in the player's own name. Funds are not sent to a wallet registered in someone else's name. The same name verification applies to bank transfers as well.
Yes, gb991's withdrawal system is active seven days a week, twenty-four hours a day. Requests are processed at 3 a.m. or on a Friday holiday just the same. Funds are generally sent within 1 hour — this timeframe applies regardless of when you submit your request.
A "Pending" status means your request is being processed and is generally normal. However, if it stays pending for more than 1 hour, contact live chat and quote the transaction ID along with the amount. In most cases a delay occurs because a step in the account verification process has not been completed, or there is a discrepancy in the withdrawal details provided.
gb991 typically completes withdrawals within 1 hour — this applies to all mobile banking methods: bKash, Nagad, Rocket, and Upay. Bank transfers may take slightly longer due to the bank's internal processing. The minimum withdrawal amount is ৳800.
To withdraw winnings from a welcome bonus you must fulfil the wagering requirement. The wagering is calculated on the bonus amount only — not on the combined deposit and bonus. For example, if you receive a ৳2,000 bonus with a 10× requirement, you need to wager ৳20,000 before the winnings become eligible for withdrawal. Once wagering is complete, withdraw through the standard withdrawal process.
Responsible Gaming
If you feel your playing habits are going out of control, contact gb991's support team first via live chat or at [email protected] — they will help you set limits on your account or temporarily close it. You should also talk to a family member or trusted friend, and seek professional mental health support if needed. More detailed information is available on gb991's responsible gaming page.
Yes, gb991 gives players the option to set their own deposit limits. You can fix a maximum deposit amount on a daily, weekly, or monthly basis. Contact the support team to set or change these limits. Lowering a limit takes effect immediately, while increasing a limit involves a review period.
A cooling-off is a short-term break — typically a few days to a few weeks — during which play on your account is temporarily paused. Self-exclusion is longer-term — your account can be kept inactive for months or years. For both options, inform the support team via live chat or email and they will act quickly. Your wellbeing is gb991's priority.
Yes, gb991 is for players aged 21 and above only. Age is verified during registration and identification documents may be requested if needed. Opening an account for anyone under age is strictly prohibited. Underage individuals may not play using someone else's account either.
There are some common signs to watch out for: placing increasingly larger bets to try to recover losses, feeling unable to stop playing, hiding your gambling from others, neglecting family or work, borrowing money to gamble, or feeling restless when you cannot play. If you recognise any of these, seek help right away — we are always here.
Still have questions?
If you did not find the answer to your question on this page, speak directly with our support team. They are always ready to help in Bengali — day or night, any time.
Log in to gb991Live Chat
24/7 instant support — start a chat after logging in
[email protected] — for detailed questions
Bengali & English
Support is available in both languages